Refund Policy
At Prime Picks Sale LLC, we strive to provide top-tier content writing, editing, and publishing services tailored to meet the highest standards of quality and professionalism. We are committed to ensuring client satisfaction and maintaining transparency in all our business practices. However, due to the nature of our services—many of which are custom-made and labor-intensive—we have outlined the following detailed refund policy.
1. Eligibility for Refund
Refunds may only be requested under specific conditions outlined below:
A request must be submitted within 5 business days of order delivery.
The client must provide a valid reason for the refund, supported by specific evidence of dissatisfaction.
Work that has already been approved, downloaded, or published will not be eligible for a refund.
2. Non-Refundable Services
Certain services are non-refundable due to the amount of time, labor, and creative effort involved. These include, but are not limited to:
Completed book writing, editing, or publishing projects
Customized content or design services
Marketing and promotional services once initiated
Rush delivery orders
Services that have been partially or fully approved by the client
Any third-party service fees (e.g., ISBN registration, distribution platform charges)
3. Refund Request Process
If you are not satisfied with your order, you must first contact our support team at support@nobelpages.com with the following information:
Order number
Specific reason for the refund request
Supporting details or documentation (screenshots, comments, etc.)
Once the request is received, it will be forwarded to our Quality Assurance Department, which will:
Review the work delivered
Evaluate the reason for dissatisfaction
Contact the client within 3 to 5 business days with a resolution
4. Revision Before Refund
Our policy includes up to two free revisions for every project. Refunds will only be considered after all revision opportunities have been exhausted. We highly encourage clients to work with our team to refine and improve the deliverables before proceeding with a refund request.
5. Partial Refunds
In some cases, if only part of the project was unsatisfactory or if partial work was delivered, we may offer a pro-rated partial refund based on the amount of work completed. The exact amount refunded will be determined at the discretion of our management team.
6. Refund Denial Circumstances
Refunds will not be granted under the following circumstances:
The client changes their mind after placing an order
The client fails to provide required project input or respond to communications
The client has previously approved or used the content in any form
Delays caused by the client’s non-responsiveness or lack of cooperation
Refund requests made after the refund eligibility window
7. Chargebacks and Disputes
We encourage our clients to reach out to us first before initiating any chargeback or dispute. In the event of a chargeback, the client’s access to our services will be suspended, and we reserve the right to take legal action or forward the matter to collections.
Additionally:
If a chargeback is initiated without first contacting us, all rights to the work will immediately be revoked and legal ownership will revert to Nobel Pages.
Any associated copyrights or usage rights will be null and void.
8. Processing Time
Approved refunds will be processed within 7 to 10 business days via the original method of payment. Please note that it may take additional time for the amount to reflect in your account, depending on your bank or payment provider.
9. Cancellation Policy
Clients may cancel their order within 24 hours of placing it if work has not commenced. Once the project is in progress, cancellations are not guaranteed and will be evaluated on a case-by-case basis.
10. Modifications to this Policy
Nobel Pages reserves the right to modify this Refund Policy at any time. All changes will be posted on this page with an updated “Effective Date.” Clients are encouraged to review this policy periodically.