30-day return policy

What's eligible

• Unopened products in original, resalable condition — full refund.
• Damaged, defective, or incorrect items — full refund or free replacement, with a prepaid return label.
• Opened products that don't meet your expectations — store credit at our discretion, reviewed case by case.

What's not eligible

• Requests made more than 30 days after delivery.
• Items missing original packaging, labels, or safety seals (unless the product arrived damaged).
• Clearance or final-sale items, which are marked as such on the product page.

Refund timing

Once your return arrives at our Minneapolis warehouse, we inspect it within 2 business days and issue approved refunds to your original payment method. Depending on your bank, it can take an additional 3–5 business days for the credit to appear.

Return shipping costs

Return shipping is free when the return is our fault — a damaged, defective, or incorrect item. For preference-based returns, a flat return-shipping fee is deducted from your refund unless you choose store credit.

Exchanges

Want a different size or formula instead of a refund? Just tell us when you start your request and we'll ship the replacement as soon as your return is scanned by the carrier.

Order cancellations

Orders can be canceled for a full refund any time before they ship (usually within a few hours of ordering). Once an order is in transit, please use the return process above.

How to reach us

Email info@primepickssale.com or call +1 (202) 788-9630, Monday–Friday, 8am–6pm CST. Mail returns to: 2716 Blaisdell Ave, Minneapolis, MN 55408.